What we promise you.
We have no reviews to show you, because we have not sold anything yet. Instead of a rating, we make these promises.
You see it before it is made
The studio makes your Vello in each style you chose and emails you the results. You pick one, and only then do you pay. Nothing is printed before that, and you pay nothing for the styles you leave behind.
If we do not hear from you within 5 days we take that as approval and start production, because an order that sits unanswered forever helps nobody. We remind you on day 2 and day 4 first, and you can approve at any point before that.
Likeness comes first
Faces are softened, never distorted. Before your Vello goes anywhere near a printer, a person checks it against your original photograph: likeness, hands, eyes, composition, background, colour and the signature.
If your photograph is not going to work, we tell you before anything is created, and we say why.
If it arrives damaged, we make it again
Until your Vello is in your hands, the risk is ours. If it arrives damaged, photograph it, including the box, and email hello@madebyvello.art within 14 days. We reprint and reship at our cost. You do not need to send the damaged piece back unless we ask.
Under Spanish law you have three years from delivery if an artwork turns out to be faulty. That is why we keep your print master for three years: so it can be made again.
We will not overclaim
A Vello is not hand painted, and we will never say it is. It is contemporary artwork created from your photograph, checked by a person and produced as a premium print. The provenance is authentic: made exclusively from your moment, documented by Vello, with a Vello ID tied to your order, your source photograph and the final master.
We will not describe a material as archival, sustainable or plastic free until a supplier document on file says so. We do not publish reviews we did not receive, counters nobody is counting, or deadlines that are not real.
And your photograph
It is used to create your Vello, and nothing else. We delete the source photograph 30 days after your Vello is delivered. We never run facial recognition on it. We never use it in our own marketing unless you tick a separate box asking us to. The privacy policy sets out every retention period in full, and you can ask us to delete your photograph sooner at any time.
Before you order
Free cancellation with a full refund until the studio starts creating your artwork. After that your Vello exists only because you asked for it, so it cannot be cancelled. What you have instead is the approval gate above.